FAQS
Venue
Can I come to an event if i’m not staying in the Hotel?
Yes all our events are open to both Hotel and non-hotel guests. You’ll just need to purchase a Ticket or book a Bed, Table or Sofa online through our site. If you are staying in Ibiza Rocks Hotel you get entry to all the events included in your booking.
Can I come to an event if i’m under 18?
All guests will be required to provide identification on the door of the event and any guests found to be under the age of 18 will be denied entry with no refund.
What time do the events start and end?
Our events do have different start and finish times. Generally speaking though the doors open at 2pm and close at 9pm.
Do I need to be in before a certain time?
For early entry ticket holders last entry is 16:00.
For Table, Bed and Sofas we advise you to be in before 17:00.
Last entry for our events is 20:00.
Check out the events section on our website for the latest line up news
Do I need to print my confirmation or tickets?
You are not required to print off your booking confirmation, as long as you can present it on your phone or mobile device on arrival you will be able to enter the Venue.
Can I buy food inside the venue?
Yes we have a delicious venue menu available covering everything from premium bottles to pizzas for both ticket holders as well as Bed, Table & Sofa bookings. We have options to cater for all dietary requirements whether vegetarian, vegan or gluten free.
Is there disabled access to the venue?
Yes we have stairlifts and elevators across the hotel and venue to enable easy access.
Yes we have a limited number of lockers available in the venue at a small charge. If you are attending an event we would still recommend you bringing only the essentials (that includes suncream!).
If you are staying in San Antonio then Ibiza Rocks is just a five minute walk from the West End and Sunset Strip. It won’t cost you any more than €10 if travelling by Taxi.
For those not staying in San Antonio, you can get a bus from most resorts on the island to the San Antonio Bus Station which is then around 10 minutes walk to Ibiza Rocks. There is also a taxi rank just outside the hotel for when you are leaving.
Ticket & VIP Bookings
How does reserving a bed, sofa or table space work?
Prices for all our VIP spaces vary per event but each booking is always made up of two parts, a reservation fee and food and drink credit.
The reservation fee is the amount you pay as a group to rent your space for the day.
The Food and Drink credit is the amount you get back to spend as a group on food or drink on the day.
For example if a Standard Pool Bed costs €480 for 4 people and has a €80 reservation fee, you would receive €400 back as credit to spend on food and drink of your choice on the day.
Can I reserve a space if I don’t have the maximum number of people?
Yes. The total price will however not change depending on the number of people so if you book a bed that seats up to 6 and there is only 3 of you the amount you pay each will be more.
Can I choose exactly where my space will be?
All our spaces are allocated by our team based on the size of your group. Whether you’re dancing in the pool, on the iconic hot pink terrace or on the balcony above the action, you are guaranteed a great view, great sounds and an event experience like no other.
Do I have to pay in full on booking?
On tickets you pay in full on booking but on our bed, sofa and table spaces there is the option to split into two payments.
If you choose the deposit option you’ll pay your Reservation Fee to reserve your space with the remaining balance needing to be paid any time up until 2 weeks before the event.
Note: This deposit option is not available if you’re booking less than 2 weeks out from an event.
How do I make my balance payment?
You can make your balance payment online anytime up until 2 weeks before the event. This will need to be done in one single payment.
https://events.ibizarocks.com/my-account/
You’ll find your login details on an email sent to you when you paid your deposit.
Can I upgrade to bed, sofa or table if i’m a Hotel guest?
Yes! As a Hotel guest you can upgrade to a VIP bed, sofa or table for any event during your stay and as a hotel guest you’ll receive some extra perks not available to anyone else
If I cancel my event booking do I get a refund?
Event tickets cannot be exchanged or refunded unless the event is cancelled or re-scheduled.
Your bed/sofa/table deposit (and other fees paid at the time of booking) is non-refundable unless the event is cancelled or re-scheduled. You can, however contact us up to 14 days before the event (and your balance payment being due) to discuss options to move your booking should you be unable to attend on that specific date.
If the event is cancelled do I get a refund?
In the unlikely situation that an event is cancelled and we are unable to accept your booking then our team will help to move you to a future date in the same year.
If no other date works for you, then we would process a full refund as per our terms and conditions.
What should I do if I can’t attend an event i’ve booked for?
All cancellations must be put in writing from the email address used at the time of booking and sent to events@ibizarocks.com